When you purchase your device DoIP SST (JLR00010), DoIP VCI (DAPN0166), DA-ST512 (DAPN0035), JLR VCI (JLR00001), etc as a default we will provide will we provide a one off session to help with setup and running of the device (Within 30 days of receiving your device)

 - This 'Single Support' option is for any further help you may require with any other problem you may encounter, should it be with the our device and it's applications or support using our device as a PassThru interface with 3rd party software (i.e. SDD, Pathfinder, TOPIx Cloud).

 - Each purchase will be for one session to support the issue you are encountering and the purchased session is valid for 30 days, should you not need support on the same day.

 - If your support is related to a DoIP SST (JLR00010) and a single support has been pre-paid for; direct support requests can be made from the device by selecting the F1 (SOS) Button (WiFi Connection required), which saves time on having to email or phone for support.

Once purchased our next available support operator will contact you and depending upon the time of day its purchased, this may be the next day. See Contact Us for our business hours.

Note:- This purchase if for support only. This does not cover our separate Subscriptions or Tokens purchases for example, where you may want to use our Device to do Programming, etc; rather than a 3rd party Software (i.e. SDD) to help resolve your issue. 

Subscription Applications - DoIP SST Subscription Applications

Tokens - You can purchase Tokens for Individual Vehicle VIN Module programming, setup applications and key programming. (One Token per Vehicle VIN. Valid for 30 days). This feature is only supported on the DoIP SST (JLR00010). Your device Serial Number will be required to make the purchase. DoIP SST Programming Tokens

See Full Support Package for more comprehensive support, which includes Subscription Applications and Tokens